Frequently Asked Questions

You’ve got questions, we’ve got answers!

General FAQs

  • We’re super grateful that we have been reccomended to create and provide real estate marketing services to assist you & your real estate career! Simply reach out to us via the Contact Form, or you can give our Managing Director Matthew a phone call!

  • After the COVID-19 Pandemic, we made the decision to no longer have a retail office, however we are based in the northern suburbs of Adelaide, South Australia but we service all areas across the metropolitan and rural suburbs and towns. Infact, we typically log on average 70,000kms per year travelling in between jobs!

  • Cancelling is no problem, although we do reccomend you advise us as early as possible! Please note, any cancellations within 3-4 hours of the original booking time may incur a fee of $95. Although we try our best to avoid this, some circumstances with multiple cancellations cause stress on our photographers and our business.

  • Although this isn’t part of our core services we have a range of companies we work with that we can refer you to.

  • Feel free to use our online booking system, send us a message via the Contact Us page so we can create an account for you. Otherwise you can still email us direct or give us a call, please remember we might not always answer your call straight away as we may be at a job, with a client or driving! We will get back to you as soon as possible.

  • Contact us directly to discuss billing and account information. We provide marketing for a vast range of Real Estate companies that are different sizes and can create a billing structure that can work the best for all involved. We also can directly bill Vendors (home owners) for marketing if required.

  • Mistakes happen, we are certianly not immune to making mistakes, we are humans after all! Please contact us directly and have a chat with the Managing Director Matthew Norris. Our success relies on your success so we always want to make things right!

Photography Related FAQ’s

  • The turnaround time for a standard photoshoot is typically the close of business (5pm) the following day depending on our workload, however, we have found that the average time is between 9am and 11am the day after the photoshoot. The only time whereby this may be delayed is when virtual furniture is being added into photographs, or significant virtual de-cluttering is taking place.

  • Please send us an email or use the contact form to let us know if theres something you would like adjusted in a photograph. Please note, a fee will be incurred depending on the request and what needs to be edited out or adjusted. These things take time and

  • As always, we aim to be as accurate as possible when creating floor plans, but we are all human and mistakes happen. We advise our clients to ensure before printing any brochures, publishing online or signboards that you have thoroughly checked over the floor plan before publishing. Once you’ve revised the floor plan, let us know ASAP and let us know ALL the changes required in writing in one go. Additional charges may occur for more than 1 revision if everything is not picked up the first go.

  • CASA (Civil Aviation Safety Authority) have strict laws and regulations in place which govern the use of Drones throughout Australia. Some aeras we can’t actually take off because it is within the vicinity of a flight path or Airport. Please confirm with us when booking to ensure a flight can be undertaken, otherwise we may only find out once we arrive at a property that the Drone cannot take off.

  • Depending on the type of video we are producing for you and the type of property we are filming, typically 80% of the videos we make will be ready for you the morning of next business day. However, for bespoke style videos and larger properties it may be by the close of business the next business day. In the very unlikely event, we’ll let you know if there is any significant delays.

  • The short answer is yes, although we photograph and film a huge number of properties that are outside of the metropolitan area there is a significant travel cost and time spent on the road travelling. We will let you know the costs when you book in the job.

  • Copyright of all images remains with the M21 Studios. Not with the Vendor or Agent

    Photos can only be used by the original agent for the original marketing campaign, purpose of selling the property.

    Any remuneration is paid for the M21 Studios services and not for the purchase of the photos. Photos are not to be passed onto any other Agent / Vendor without the permission of M21 Studios.

    The vendor/property owner or Real Estate Office DOES NOT own copyright of the photos and are not to re-use them to re-sell/rent the property without paying a fee.

    If the vendor wishes to use the photos, sole ownership can be purchased from M21 Studios.

    If the current/new owner of a property wishes to use the photos to rent the property a fee will need to be paid to re-licence the photos again.

Preparing a property for photographs or video

First impressions count - and don’t take that statement lightly! Ensuring that a property is presented at its best and being ready for photos is more than just putting the used dishes away in the dishwasher.

Have a look at the video (Coming soon) to see what some of the things you need to do to get your home ready are or download our guide below which contains a comprehensive checklist of what you should do before the photographer arrives.